Last Updated: 01/03/2025

Ecuapremium Pty Ltd (“we,” “us,” or “our”) operates the website www.ecuapremium.com.au (the “Site”). This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our Site or purchase our products. By using our services, you agree to this policy.

1. Information We Collect

We collect the following information to process orders and improve your experience:

Personal Information:

  • Contact details (name, email, phone number, shipping/billing address).
  • Payment information (processed securely via third-party gateways like PayPal or Stripe; we do not store credit card details).
  • Order history and preferences.

Automated Data:

  • Cookies and Tracking Technologies: We use cookies to analyze site traffic, remember cart items, and personalize ads (see our Cookie Policy).
  • Device/Log Data: IP address, browser type, pages visited, and timestamps (via Google Analytics).

2. How We Use Your Information

Your data is used to:

  • Process orders, payments, and deliveries.
  • Communicate with you (order confirmations, shipping updates, customer support).
  • Improve our Site, products, and marketing (e.g., personalized recommendations).
  • Comply with legal obligations (e.g., tax or fraud prevention).

We will never sell your data to third parties.

3. Data Sharing & Disclosure

We may share information with:

  • Service Providers: Shipping carriers (e.g., DHL, Australia Post), payment processors, and IT support (strictly for order fulfillment).
  • Legal Compliance: If required by law (e.g., court orders, fraud investigations).
  • Business Transfers: In case of a merger or acquisition, with notice to you.

4. Data Security

We implement measures like SSL encryption and secure payment gateways. However, no online method is 100% secure. You are responsible for keeping your account password confidential.

5. Your Rights

Depending on your location, you may:

  • Access, correct, or delete your personal data.
  • Opt out of marketing emails (via unsubscribe link).
  • Disable cookies (via browser settings).

To exercise these rights, contact us at [email protected].

6. International Transfers

As an Australia-based company, data may be processed in Ecuador (where our suppliers operate) or other regions. We ensure protections align with Australian standards.

7. Children’s Privacy

Our Site is not intended for users under 16. We do not knowingly collect their data.

8. Policy Updates

We may update this policy periodically. Changes will be posted on this page with a revised “Last Updated” date.

9. Contact Us

For questions or requests regarding your privacy, email:
Email: [email protected]
Address: Australia