Last Updated: 01/03/2025

1. Introduction

These Terms & Conditions (“Terms”) govern your use of the Ecuapremium Pty Ltd (“we,” “us,” or “our”) website (www.ecuapremium.com.au) and all purchases made through it. By accessing our site or placing an order, you agree to be bound by these Terms.

2. Account Registration

To place orders, you may need to create an account. You must:

  • Provide accurate and current information
  • Maintain confidentiality of your login credentials
  • Be at least 18 years old or have parental consent
  • Notify us immediately of any unauthorized account use

3. Products and Pricing

  • All products are subject to availability
  • Prices are in AUD and inclusive of GST (where applicable in frozen goods).
  • Prices are in AUD and exclusive of GST (in Flowers, Cacao, Snacks and Apparel).
  • We reserve the right to modify prices without notice
  • Product images are for illustrative purposes only

4. Order Process

  • Orders constitute an offer to purchase
  • We reserve the right to refuse or cancel any order
  • You will receive an order confirmation email
  • For wholesale orders, additional terms may apply

5. Payment Methods

We accept:

  • Major credit cards (Visa, MasterCard, American Express)
  • A credit card surcharge may apply and will be shown at checkout before payment is completed.
  • PayPal
  • Bank transfers (for wholesale customers only)

All payments are processed securely through PCI-compliant gateways.

6. Shipping and Delivery

  • Delivery times are estimates only
  • Risk passes to you upon delivery
  • Shipping costs are calculated at checkout
  • International customers are responsible for customs duties

7. Returns and Refunds

See our separate Refund & Returns Policy for details. Perishable goods (flowers, frozen products) are generally non-returnable unless defective.

8. Intellectual Property

All content on our site (logos, text, images, designs) is our exclusive property and protected by copyright laws. Unauthorized use is prohibited.

9. User Conduct

You agree not to:

  • Use our site for illegal purposes
  • Attempt to gain unauthorized access to our systems
  • Disrupt the functionality of our site
  • Post false or misleading information

10. Limitation of Liability

To the extent permitted by law:

  • We are not liable for indirect, incidental, or consequential damages
  • Our total liability is limited to the purchase price of the products
  • We do not guarantee uninterrupted or error-free site operation

11. Indemnification

You agree to indemnify us against any claims arising from your breach of these Terms or misuse of our site.

12. Force Majeure

We are not liable for delays or failures in performance due to events beyond our reasonable control (natural disasters, pandemics, etc.).

13. Governing Law

These Terms are governed by the laws of New South Wales, Australia. Any disputes will be resolved in the courts of NSW.

14. Changes to Terms

We may modify these Terms at any time. Continued use of our site constitutes acceptance of the updated Terms.

15. Contact Information

For questions about these Terms:
Email: [email protected]
Business Address: Australia